Frequently Asked Questions

You just pay a subscription fee for each active provider. You do not need to pay extra for additional locations or users.

No. There are no hidden set-up fees or deposits.

No. You just pay to use the system on a monthly basis. You can cancel your subscription at any time.

No. We do not charge extra for technical support, and it saves a lot of the money you would spend with others.

Yes, we offer discounts on the subscription fees when a practice has multiple providers.

We accept debit and credit cards including MasterCard, Visa and American Express, and also accept direct debit payment if you provide us with your bank account information.

No. EPS is a totally web based medical practice management solution. You will never need to download or purchase software. You can access your practice information with high speed internet from anywhere at any time.

To enroll with EPS, fill out our Request Information form. After we receive your enrollment form, we will send you a confirmation email within 24 hours to start using EPS.

After you sign up and fill out the enrollment form, you can receive confirmation of account set up within 24 hours.

You can start sending electronic claims to all commercial insurance companies within 48 hours of subscription. However, government payers may require your provider to sign and send an insurance specific enrollment form before you submit electronic claims. Once they process your application form, you can begin sending electronic claims to those payers immediately.

You just fill out your practice information on the set-up form and we will set up your practice account including Practice Default, Insurance Companies, Appointment Resources, Provider, ePayment and much more. You do not need to read the whole manual before you start.

No. We set up all insurance payer connections for you and your job is just to fill out the set-up form and provide your practice information to us.

Yes. You can set up as many appointment resources as you need.

Yes. Our conversion services team offers data conversion services for a flat fee and is currently able to perform data conversion on over 50 different practice management systems.

Yes, you can export your data from EPS to your computer at no additional charge. You can save your data in standard file formats, such as Comma Separated Value or Excel.

You can submit electronic claims to more than 2,000 insurers through EPS. We support Medicare, Medicaid, Blue Cross, Blue Shield, and Tricare in every state. We also support major national insurers, such as Aetna, Cigna, Humana, United Healthcare, as well as local IPAs and smaller insurers. To find out if you can submit electronic claims to a specific payer, please contact us.

We currently serve all kinds of physician specialties including internal medicine, family practice, pediatrics, OBGYN, surgery, psychology, chiropractic, physical medicine and rehabilitation, pain medicine, optometry, podiatry, radiology, dermatology, plastic surgery, emergency medicine, ophthalmology, hospitalists, audiology, acupuncture, massage therapy, and many more. EPS does not support dental practices and institutional practices at this time.

Since all of your data is hosted on our servers, all you need is a computer with a current web browser and a high speed Internet connection.

We have sophisticated systems in place to keep your data safe and backed-up.

These payers require paperwork before we can electronically submit claims for you. These forms have very specific instructions that must be followed exactly. All of these forms require the provider’s original signature - faxed copies are not accepted. The completed forms must be mailed either to EPS, or to the payer (depending on the form), and then we must wait for an approval letter from the payer. Please contact us if you have any questions about these forms.

Yes, we are certified HIPAA compliant. The Trading Partner’s Agreement details the HIPAA policies and procedures we follow to protect your private health information as well as the security measures used in our computer systems to ensure privacy.

You have options. You can print out claims in the EPS system and mail them to the insurance company, or EPS will print and submit on paper to those payers that don’t accept electronic claims for you at low cost. We put your paper claims through the same edit and review process as the electronic claims. Paper claims are mailed within 24 hours.

Most payers will pay electronic claims within 14 days and some payers will pay within 7 days.

EPS has integrated its system with our partner to provide eCheck and Credit Card Processing in one place.

You can accept credit cards, debit cards and checks.

The practice receives checks for payment by mail or in person. Checks are scanned through a scanner. Check data is confirmed for accuracy and transferred from the scanner into our web based system. Our processing center receives the check data and processes all consumer check items through the ACH. We convert the non consumer items into Image Replacement Documents and deposit them. The check writer’s account is debited and the business account is credited in 48 hours.

When you make deposits electronically, you’ll be notified automatically when a check bounces, usually within 2-3 days. You can also re-submit returned checks with a click of your mouse.

Yes. You receive an ACH Authorization agreement from the patient and enter the schedule into the EPS system, and it will send the information automatically to the financial institution when it is due. Also, you can pause or cancel a payment schedule at any time.

Yes. You can accept electronic check payments by phone and process them securely on the EPS system. After you process the payment, an email receipt will be sent to the patient automatically.

Your patients can pay online when they receive an eStatement from you. They just click the link button and choose the payment type.

Yes. Under the Check 21 Act, remote deposit also allows the processing of money orders, travelers checks, cashier’s checks, government checks, warrants and more.

Most remote deposit systems on the market require an expensive check scanner to process images of checks. However, due to highly advanced EPS technology, you can use your existing scanner if it is a TWAIN-compliant scanner.

No. You don’t need to change banks. The EPS remote deposit system works with any U.S. bank account. When you enroll, just tell us where to deposit the funds.

There is no difference between remote deposit and deposit at the bank. Banking regulation rules regarding the handling of returned and fraudulent checks are the same, regardless of how the checks are deposited. If a check is returned for insufficient funds, it can simply be resubmitted electronically.

You may keep it for 14 days in case of technical problems, then shred it. Images are securely stored on our server and are accessible by you over the Internet 24 hours a day.

The application is easy to complete and submit. The application process takes about 5 to 10 minutes.

• Business information (tax ID, physical business mailing address)
• Owner/principal information (contact and identifying information)
• Bank account information (bank account information, funding information)
• Estimated credit card sales and existing credit card processing information (if applicable)

Once your application is submitted, it will be reviewed by our credit card processing company. In most cases, you will receive a decision on your application within two business days (often quicker). They will contact you via e-mail with a decision.

Occasionally, a business will be asked to supply additional information in order for us to arrive at a decision. After receipt of any additionally requested information, you will be notified of a decision within one to five additional business days.

Upon application approval, your new merchant account must be activated at the bank and throughout the credit card processing network. This takes up to two more business days. You will receive another e-mail notifying you when your account has been activated. Once your account has been activated, you can start processing credit cards in EPS.

Visa, MasterCard, American Express, Discover Network, and JCB.

Easily set up recurring charges to your customer’s credit card for weekly, monthly or quarterly payments. You must receive authorization from your customer first.

No, the card reader is optional. You may key-enter credit card numbers if you choose. Your transaction can, however, qualify for lower discount rates if you swipe cards instead of key-entering them.